Legal notice

Legal notice


The website (hereinafter referred to as “the Site”) is published and hosted by the Company LABORATOIRE EXERTIER SAS. Simplified joint stock company with a capital of 40,000 euros, whose registered office is at 294 avenue du Grand Champ 73600 Salins Fontaine, registered with the Chambery Trade and Companies Register No. 824 338 37
Individual VAT number: FR25 824 338 37
Publication Manager and DPO: Julie Barnay Exertier
Contact: email to or by phone at +33 (0)1 42 86 86 42

The Creator of the site is: Trevize

Crédits images : Icones par

Applicable law

The Site and these legal notices are subject to French law.

Intellectual property rights attached to the Site

The Site is an intellectual work protected by intellectual property law. The Site and each of the elements that make it up (such as trademarks, logos, photographs, images, illustrations, texts, video clips, etc.) are the exclusive property of LABORATOIRE EXERTIER SAS, the only company authorized to use the intellectual property rights and personality rights relating to it, and the latter does not grant any license or any rights other than that of consulting the website.

The reproduction of all documents published on the site is only authorized for the exclusive purpose of information for strictly personal and private use. Any reproduction or representation, in whole or in part, of the site, or of any of the elements that make it up, on any medium whatsoever, and in any form whatsoever, for other purposes, particularly commercial, is expressly prohibited.

All requests for authorization should be addressed to the following address: Laboratoire Exertier 294, avenue du Grand Champ 73600 Salins Fontaine – Any unauthorized use constitutes an infringement punishable by law.

Use of the website

LABORATOIRE EXERTIER SAS endeavors to update the content of the Website and to provide Users with accurate information. However, LABORATOIRE EXERTIER SAS cannot guarantee the accuracy, precision or completeness of the data appearing on the Site. LABORATOIRE EXERTIER SAS declines all responsibility for any inaccuracy or omission relating to data available on the Site as well as for any damage resulting from fraudulent intrusion by a third party leading to a modification of said data. Any error or omission should be notified to the following address: Laboratoire Exertier 294, avenue du Grand Champ 73600 Salins Fontaine

Access to the Site

LABORATOIRE EXERTIER SAS endeavors to keep the Site accessible, but is under no obligation to do so. It is specified that for maintenance and updating purposes, and for any other reason, particularly of a technical nature, access to the Site may be interrupted. LABORATOIRE EXERTIER SAS is in no way responsible for these interruptions and the consequences that may result for the User.

Protection of personal data

The security of your personal data is a priority for us. Exertier would like to remind you of its commitment to respect the trust you place in it and to apply the regulations in force in France and in the European Union regarding the protection of personal data. The purpose of these Principles for the Processing of Personal Data (hereinafter “Principles”) is to inform you about how we collect personal data and how we use it.

1. Personal data and their processing

1.1. Categories of personal data

We collect different types of personal data depending on the services you use.

>If you have an account and make purchases on our site, we collect:

your name and contact details: first and last name, e-mail address, postal address, billing address, telephone number, bank details;
data that appeared during the contract period: products purchased, customer segment.
Optionally your date of birth in order to send you a coupon for your birthday

> If you receive our marketing messages, we collect:

your name and contact details: e-mail address if you subscribe via the site from the banner in the footer // e-mail address and surname, first name if you subscribe from the contact form or from the e-commerce

> shop If you participate in our contests and masterclasses, we collect:

your name and contact
details your date of birth (you must be of legal age to participate)

1.2. Reasons for processing personal

> data The provision of services and their improvement. We process your personal data in order to be able to provide the services offered and to improve them in order to increase your satisfaction. More specifically, this includes:

>Processing orders for products or services placed through our website. Such processing is legally justified because it is necessary to fulfill the purchase contract in order to comply with certain legal obligations (e.g. proof of purchase).

>Customer support. In order to provide customer service and to eliminate any problems that may arise in the execution of a purchase contract, we process your personal data because they are indispensable for the execution of these contracts.

>We use the information we collect to communicate with you and to tailor these communications to you as an individual. For example, we may contact you by e-mail to remind you that you have merchandise in your virtual shopping cart, to help you complete your order, to inform you of the current status of your requests, orders or complaints, to obtain additional data necessary for these requests, orders or complaints or to inform you of what you need to do to keep your account active.

> Improvement of services. We use personal data to constantly improve our services and systems, in particular to add new functions and also to make well-considered decisions based on global analyses and business intelligence systems, all based on our legitimate interest which stems from the freedom of businesses and which is based on the need to improve the services offered in a competitive economy. In order to ensure sufficient protection of your rights and interests, personal data collected for the purpose of improving the services is used in anonymous form.

> Protection, security and dispute resolution. We may also process your data in the legitimate interest of ensuring the protection and security of our systems and our customers, detecting and preventing fraud, dealing with disputes and implementing our agreements for reasons of legitimate interest.

> Newsletter

Commercial information
We send you commercial information (emailing) on products similar to the ones you have already bought.
You are always entitled to refuse to receive this commercial information by using the link in each e-mail that allows you to unsubscribe.
If you unsubscribe from commercial communications, we will no longer use your electronic contact data for these purposes. We will start using them again if you re-subscribe or if you explicitly request it.
The marketing offers that are communicated to you are chosen based on information that we have collected over time according to your purchasing habits, your favorite items and data on the use of our products or websites (cookies, IP address, data provided by your browser, data on your various clicks, data on commercial communications, products consulted). We do not carry out fully automated processing that would have legal effects for you.
You are entitled to object to such processing at any time and free of charge. Contact information is provided at the end of this document.
> Cookie processing

If you have enabled cookies in your browser, we process behavioral records from cookies located on the website to improve the website’s functionality. You will find more information on this subject in the chapter of this document that is specifically devoted to cookies.

1.3. Disclosure of personal data to third parties

Your personal data will only be given to a third party or otherwise transferred if this is necessary for the execution of a purchase contract, on the basis of a legitimate interest or if you have previously given your consent. These third parties can be:

sister companies and other processing companies in connection with the execution of a purchase contract in order to carry out internal processes and procedures;
credit card companies, payment service providers in connection with payment processing and banks in connection with your orders and the execution of purchase contracts;
carriers so that ordered products, services and claims can be delivered to you, including contract termination;
our partners in loyalty schemes to which you connect; other service providers, third parties involved in data processing;
third parties, such as representatives, courts to collect a debt or enter into any contract with you;
public authorities (e.g. police);
third parties conducting customer surveys.
If a third party uses these data in its legitimate interest, the administrator will not be held responsible for the processing. This process is then governed by the principles for processing the personal data of the companies and persons concerned.

2. Customer account

To make purchases on our site, you will be asked to create a customer account.
You can modify your customer account at any time from the website.
You can request the export or deletion of your data at any time if you do not have a current order (see chapter “Rights of data subjects”)

3. Security of personal data and storage period

3.1. Security of personal data

Your personal information is transmitted to us in encrypted form. We use the SSL (“secure socket layer”) encryption system. We secure our website and other systems by taking technical and organizational measures to prevent the loss and destruction of your personal data and to prevent unauthorized persons from accessing, modifying and distributing it.
All companies that process the data we have collected are required to demonstrate that their systems are compliant with EDR guidelines.
Access to your customer account is only possible after entering your personal password. In this regard, we would like to warn you that it is essential that you do not disclose your access data to third parties and that you always close your browser window when you have finished your activities on your customer account, especially when you share the computer with several other users. Exertier assumes no responsibility for the misuse of passwords, unless Exertier is at the origin of this situation.

3.2. Processing time

We process and store personal data:

For as long as is necessary to secure all rights and obligations under purchase contracts, i.e. during the term of the order and then during the warranty periods.
For the entire period during which Exertier, as a director, is obliged to keep them in accordance with the regulations in force. In accordance with the law, accounting documents, such as invoices from the company Exertier, are kept for a period of 10 years from the date they are drawn up.
The agreement with the sending of marketing offers is valid for 4 years or until its termination.
In other cases, the processing time depends on the purpose of the processing or is determined by the regulations on the protection of personal data.

4. Rights of data subjects

If we process your personal data, you can at any time request to be informed free of charge about your personal data being processed.
If you feel that the way in which we process personal data is in conflict with the principles of personal data protection and the legal requirements for the protection of personal data, you can request explanations, demand that we remove the situation that has arisen and in particular request that your personal data be corrected, supplemented, deleted or blocked.
If you wish to exercise your rights, please contact the data protection officer at the e-mail address You can also contact the Commission Nationale de l’Informatique et des Libertés.
You can withdraw your consent to the processing of personal data at any time. If you withdraw your consent to the processing of personal data, your personal data will be deleted or made anonymous. However, this does not apply to personal data that Exertier needs to fulfill its legal obligations (for example to process pending orders) or to protect its legitimate interests. Personal data is also deleted if it is no longer required for the purpose intended or if the storage of your personal data is no longer permitted for legal reasons.

5. Measures in the event of data leaks

If, despite this, personal data that poses a risk to the privacy of the data subjects should leak out, we undertake to:

Notify the persons concerned within 72 hours
Inform the CNIL

6. Websites

6.1. Cookie files

Our website uses so-called cookies to make the offer more suitable, more interesting and more pleasant for the user. Cookies are small text files that are stored on your computer, smartphone or other equipment and are used in your browser. You can find more information about cookies here. For example, we use cookies:

to ensure the smooth running of your shopping basket so that you can complete your order as easily as possible;
to remember your login details which you do not need to enter repeatedly;
to adapt our site to your requirements as much as possible by tracking your visits, the functions you use and your movements on our site;
to obtain information about the advertisements you watch so that we do not offer you advertising for products that do not interest you.
Some cookies may collect information that is then used by third parties to, for example, directly support our promotional activities (referred to as “third party cookies”). For example, information about products purchased on our site may be displayed by an advertising agency as part of the display and adaptation of online advertising banners on the sites you visit. This data, however, does not identify you.

6.2. Use of cookie files

The cookie files used on our site can be divided into two types. Session cookies, known as short term cookies, are deleted as soon as you stop visiting our site. Persistent cookies, known as long-term cookies, remain stored on your device for a much longer period of time or until you delete them (the length of time that this type of cookie remains stored on your device depends on the setting of the cookie itself and the setting of your browser).

Cookies can also be divided according to their functionality:

analytical cookies help us to improve the user experience on our website because they give us information about how the user uses our site;
conversion tracking cookies that allow us to analyze the performance of various sales channels;
tracking cookies that work with conversion tracking cookies to analyses the performance of various sales channels;
marketing cookies that we use to personalize the content of advertisements and to ensure that advertisements are targeted appropriately;
and essential cookies that are important for the basic functioning of the site.

6.3. Refusal of cookie files

Your internet browser includes a setting for the use of cookie files. By default, most browsers automatically accept cookie files. You can decide to refuse or limit the types of cookies you want in your web browser.

You can consult the following websites or other web browser documents for information about your browser and how you can set the pre-selection of cookie files.

Internet Explorer

6.4. Links

Our website contains links to other websites that are convenient and contain useful information. We inform you that these sites may be owned and operated by other companies and organizations and that their security and privacy policies may differ. Our company has no control over and assumes no responsibility for any information, documents, products or services contained on or accessible through these sites.

7. Contact Us

If you have any questions, comments or requests regarding these Principles, please do not hesitate to contact us at the address or customer service line indicated at the footer of these Principles.

Contact information:

Laboratoire Exertier 294, avenue du Grand Champ 73600 Salins-Fontaine

Customer Service: +33 (0)1 42 86 86 42 or

Modification of the notice
LABORATOIRE EXERTIER SAS retains the possibility of modifying this notice for use of the Site at any time, particularly in order to comply with any new regulations or legislation or to improve the User’s consultation of the Site. Any change in the use of the Site will be incorporated into this notice.

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