Return and refund policy

THE MONEY-BACK GUARANTEE

If the product does not suit you, we offer to return the product(s) purchased on the e-boutique www.exertier.fr free of charge within 15 days after your purchase .

We will refund you in full for the product(s) upon receipt of the product(s).

How to return the product?

If, for any reason, you are not completely satisfied with our products, do not hesitate to contact us directly by email at the following address: support @exertier.fr .
Our online advisors will happily help you find a product that best meets your needs, provide you with the return mailing address or refund the purchase amount.
We recommend that you send your returned item via a shipping service with reliable tracking or purchase shipping insurance. Exertier is not responsible for return shipping, cost of insurance, or lost or undelivered items.

Return conditions:

- We will agree to reimburse products already started. Send us the product(s) in their original packaging (packaging + secondary cardboard packaging if there is one)

- We reserve the right to refuse reimbursement in certain cases:

  • Products emptied of their contents
  • Products whose content has been altered, modified or exchanged
  • Others

REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please allow 5-10 business days for your refund to be processed upon receipt of the item in our warehouse. We will credit or refund you the amount paid for the item(s), plus any tax paid on the item(s), less any discounts, rebates, credits or refunds previously granted to you for those products .
Shipping, handling and gift wrapping charges, if applicable, cannot be refunded.
If you have not received your refund after 14 business days, we recommend contacting your bank and/or credit card company. It may take some time for your refund to be officially processed and posted. If you have done all of this and still have not received your refund, please contact us at: support @exertier.fr .