WOULD YOU LIKE TO CONTACT EXERTIER CUSTOMER SERVICE?

For any other question, you can contact our Customer Relations Department: • by email: info@exertier.fr • by telephone: +337 67 37 38 50 (cost of a local call), Monday to Friday, 9 am to 6 pm, • by mail: Laboratoire exertier - Service Relation Clientèle - 208 rue Saint Denis 75002 Paris.

WOULD YOU LIKE TO CONTACT THE SALES / MARKETING / EXTERNAL COMMUNICATION DEPARTMENT?

• by email : info@exertier.fr
• by telephone : +337 67 37 38 50

WHO ARE EXERTIER PRODUCTS INTENDED FOR?

Anyone can use our products, men or women. Their various properties (moisturizing, antioxidant) allow use at any age, although they are recommended from 30 years. There is no contraindication for pregnant women and the risk of allergy is very low.

ARE EXERTIER PRODUCTS MADE FROM NATURAL INGREDIENTS?

Guaranteed paraben-free and 90% natural, our products come from the Sabot de Vénus, a rare and protected orchid growing in the Courchevel valley. We cultivate it in-vitro, with CITES authorization from the Ministry of Ecology, Sustainable Development and Energy, in order to respect the environment and preserve the species.

ARE EXERTIER PRODUCTS TESTED ON ANIMALS?

In accordance with our ethics and in accordance with European regulations, no Exertier product is tested on animals. They are subjected to rigorous clinical tests, carried out on volunteers by an independent laboratory approved by the Ministry of Health.

WHERE CAN I PURCHASE EXERTIER PRODUCTS?

Our products are available in pharmacies and drugstores, concept stores, list available in the “Points of sale” section of our website. Visit our Instagram account https://www.instagram.com/exertierofficiel to follow our news.

CAN I BUY ONLINE?

Yes, our products are available online in the e-boutique section of our website.

WHAT ARE THE COSTS AND DELIVERY TIMES?

The processing and preparation of orders are carried out from Monday to Friday with the exception of public holidays. Thus, orders placed on Saturday and Sunday are processed and shipped on Monday.
The costs and delivery times differ depending on the service provider chosen when ordering (Colissimo or courier in Paris):
- Standard (Colissimo): the delivery time is 2 to 5 working days from dispatch. The cost is 8 euros for France / 18 euros for Europe and 35 euros for the rest of the world. Delivery is free from 75 euros of purchase for Metropolitan France.
Colissimo deliveries are made from Monday to Saturday.
The delivery time applies from the sending of the email confirming the dispatch of your order. - Courier (only in Paris and the inner suburbs): same day delivery in 4 hours or in 2 hours if order placed before 4 p.m. otherwise delivery on next day . The cost is 5 or 10 euros - free from 75 euros of purchase.
For Corsica, the period which can be extended by two days.

WHAT ARE THE FORMS OF PAYMENT ACCEPTED ?

You can pay online by credit card (Visa, Mastercard and PayPal). In order to secure your purchases on our payment platform, your bank details are encrypted (SSL mode) and are not kept.

HOW DO I KNOW IF MY ONLINE ORDER HAS BEEN TAKEN INTO ACCOUNT?

Once your payment has been made, you will receive a confirmation email indicating that your order has been taken into account. If you do not receive this email within 48 hours, please contact us at the following address: info@exertier.fr

YOU WOULD LIKE TO RETURN AN ITEM OR ORDER:

We hope you are satisfied with exertier's products.
If, however, for any reason, the product ordered does not fully meet your expectations, you can return said product, unopened, unused and in perfect condition, within 14 days from the date of receipt of your parcel.

The return policy is only applicable to products ordered on the Online Store. www.exertier.fr

We invite you to respect the following procedure:
- Send us a letter clearly expressing your wish to withdraw, here is a model withdrawal form to the following address: exertier - 208 rue Saint Denis 75002 Paris.

I hereby notify you of my withdrawal from the contract for the sale of the product (s) below:
- Ordered on:
- Order number:
- Reason for return:

- Client name :
- Customer address:
- Signature:

- Send the product (s), unopened and unused, in its / their original packaging, accompanied by the post to the following address: exertier 208 rue Saint Denis 75002 Paris.

We invite you to take all precautions to guarantee the protection of the returned product (s).
Return costs are your responsibility (except in the event of non-compliance of the products delivered).

If you have a concern relating to the alteration of a texture or to an intolerance to one of our products, we invite you to contact our Customer Relations Department:

• by email : info@exertier.fr
• by phone: 01 42 86 86 42 (cost of a local call), Monday to Friday, 9 a.m. to 6 p.m.,
• by mail: exertier- Service Relation Clientèle - 208 rue Saint Denis 75002 Paris.

WHAT ARE THE DEADLINES AND METHODS OF REIMBURSEMENT?

Upon receipt of your package by our services, the refund is made within 14 days on the payment method used during the initial purchase.
We inform you that the initial delivery costs are reimbursed (in the case of the return of an entire order) and that all products must be returned in their original packaging.

CAN I CHANGE MY ORDER ONLINE?

After online payment, if you wish to modify your order, please contact us as soon as possible at the following address: info@exertier.fr

After receipt of the products and if they have not been opened, you can return them to us within 7 days of delivery (in accordance with the regulations on distance selling). For more information on return and refund conditions, please contact us as soon as possible at the following address: info@exertier.fr

IS A PRODUCT MISSING IN MY ORDER?

If a product is missing from your package, we invite you to contact our Customer Relations Department on 01 42 86 86 42 (cost of a local call), reachable from Monday to Friday, 9 a.m. to 6 p.m. or by email at info@exertier.fr

ONE OF YOUR PRODUCTS IS DAMAGED

If any of your products have been damaged during delivery, please return the package to us in its original condition to the following address: exertier 208 rue Saint Denis 75002 Paris.

HOW LONG CAN I KEEP MY EXERTIER PRODUCTS?

Each of our treatments has its specificities, please refer to the Best Before Date indicated at the bottom of the back of the product (under the list of ingredients).

WHO IS BEHIND THE EXTERIOR LABORATORY?

Exertier is above all a family story, of women in love with the Alps who pass on the secrets of traditional Savoyard herbalism from mother to daughter. This botanical expertise, this unique knowledge of the Alpine ecosystem, this love of nature are at the heart of the process that gave birth to exertier beauty treatments. She was joined by Jean-Louis Barnay, specialist in biotechnology research, former Director of Technological Development at Sanofi Pasteur, as well as by Pierre Schooneman, former CEO of Avène Laboratories. For more information, go to the " Our history From our website.