The money-back guarantee

If the product does not suit you, we offer to return the product(s) purchased on the e-boutique free of charge* within 15 days after your purchase. We will refund you in full for the product(s) upon receipt of the product(s).

How to return the product?

Step 1: Send us your request to with the subject “Refund request”. In this email, give us your postal address (so that we can generate a colissimo return slip) and the reason why the product(s) did not convince you.
Step 2: Prepare a package with the product(s) under the conditions listed below, print the invoice for your order received by email as well as the colissimo voucher that we provided to you (by email) and post the package.
Step 3: You receive your refund after checking the package upon receipt in our offices.

Return conditions:

  • We will agree to reimburse products already started
  • Send us the product(s) in their original packaging (packaging + secondary cardboard packaging if there is one)
We reserve the right to refuse reimbursement in certain cases:
  • Products emptied of their contents
  • Products whose content has been altered, modified or exchanged
  • Other
* Free return for mainland France only . Only the return costs will be your responsibility if you live outside mainland France and wish to return your product.