Refund policy

Return and refund of products
Procedures that must be followed when the package is damaged

- Colissimo delivery

• Do not open the package. Please note: opening the package excludes any recourse against La Poste and LABORATOIRE EXERTIER SAS

• Return the unopened package to the Post Office within five working days of delivery

• Report the refusal to LABORATOIRE EXERTIER SAS Customer Service using the form on the site

• Establish a "report of spoliation" with La Poste.

• Report the anomaly to LABORATOIRE EXERTIER SAS Customer Service using the form on the site

• The notification of incidents and the formulation of reservations must be carried out promptly and at the latest within 3 working days.

The products can be returned by the Buyer under the conditions and according to the instructions below:

The products must be returned to LABORATOIRE EXERTIER SAS in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed, and accompanied by a copy of the invoice. p>

LABORATOIRE EXERTIER SAS accepts the return of any item purchased on the site if it is returned within 7 days. from the date of receipt of his order by the Buyer.

In principle, the shipping costs of the return package remain the responsibility of the Buyer. In the event of a technical anomaly or an error in the references delivered, the return costs will be reimbursed by LABORATOIRE EXERTIER SAS.

To return an item, the Buyer must follow the following instructions:

1. Use the original packaging to return the product.

2. Attach the invoice corresponding to the order. Returns without a copy of the invoice will not be accepted.

3. Send the package to the following address:

Exertier Laboratory
Return Service
208 rue Saint Denis
75002 Paris, FRANCE

Any risk associated with returning the product is the responsibility of the Buyer.

Failure to comply with the procedure set out above and the deadlines indicated, the Purchaser may not make any claim for non-conformity or apparent defect of the delivered products, the products then being deemed to conform and free from any apparent defect.