Frequently Asked Questions

Frequently Asked Questions

For any further question, contact our customer service:
• by email: info@exertier.fr
• by phone: +331 42 86 86 42 (local call charges mauy apply), from Monday to Friday, from 9 am until 6 pm
• by mail: Laboratoire exertier – Service Relation Clientèle – 208 rue Saint Denis 75002 Paris.

• by email: info@exertier.fr
• by phone: +331 42 86 86 42 (local call charges mauy apply), from Monday to Friday, from 9 am until 6 pm

Everyone can use our products: men and women. Their diverse qualities (hydrating, antioxydant) make them usable at every age even though they’re recommanded starting from 30. There aren’t any contraindication for pregnant women and allergic risks are very low.

90% natural and without any paraben, our products are formulated with quality ingrédients like Sabot de Vénus (orchid) and Courchevel Honey. Our rare orchid has to be cultivated in-vitro with an authorization from the French Ministry of Ecology and Sustainable Development.

According to our ethics and respecting the European law: none of Exertier’s products are tested on animals. We carefully test our products clinically.

Our products are available in pharmacy and parapharmacy, concept store. You can find a list of our points of sale on our website.

Yes. Our products are available for online buyers on our e-shop.

We receive and prepare your orders from Mondays to Fridays (except holidays). Orders placed during the weekend (Saturdays and Sundays) will be treated and shipped on Mondays.
The fees related to the shipment depend on several factors:
– Standard (Colissimo): takes from 2 to 5 working days starting from shipment. 8€ for France / 18€ for Europe and 35€ for the rest of the world.Shipment fees are free for orders starting from 75€ in continental France.
– Courier (only for Paris and first ring): shipment on the order’s day. Can be in 4h or 2h if the order is placed before 4pm. Otherwise delivery the next day. Costs 8€. Free for orders starting from 75€. Colissimo delivers from Monday to Saturday. These delays apply starting at the reception of your shipment email. An extra delay can apply to shipment to Corsica.

You can pay by credit card (Visa, Mastercard and PayPal). In order to secure your payments, your bank information are encrypted (SSL) and are never retained.

Once you have paid your order, you will receive a confirmation email. If you do not receive this email within 48 hours, please contact us at: info@exertier.fr

We sincerelly hope that your new Exertier products find a way into your skincare routine. If, however, the product you have ordered does not fully satisfy your expectations, you can return a sealed, not used in perfect shape product within 14 days starting from your package reception.

This return policy only applies to our eshop: www.exertier.fr

Please follow the following instructions:
– Write us a letter explaining your wish of retraction and mail it to: exertier – 208 rue Saint Denis 75002 Paris. Here is a template: I, hereby, notify my wish of retraction regarding my following order/the following product(s): – Ordered on: (date) – Order’s number: – Reason: – Customer’s full name: – Customer’s address: – Signature:

As soon as our service receives your return package, the reimbursment will occur within 14 days with the initial payment method used at the order’s placement. Delivery’s fees will be fully reimbursed (when you return a full order) and each product must be in their original packaging.

If you want to change the order you have just placed, please immediateluy contact us at: info@exertier.fr

After you receive your products and if you have not opened them, you can return them within 7 days after delivery.if you need more information about return and reimbursment, please contact us at: info@exertier.fr

If you think anything is missing from the package you receive, please contact our customer’s service on the phone +331 42 86 86 42 ((local call charges mauy apply) or by email at: info@exertier.fr

If one of your products if damaged during delivery, please send back the package at: Exertier, 208 rue Saint Denis, 75002 Paris FRANCE.

Each product has its own specificities. Please make sure you refer to the Optimal Use-by-date usually at the bottom or at the beck of our packaging.

Exertier is above all a family story, of women who love the Alps and pass on the secrets of traditional Savoyard herbal medicine from mother to daughter. This botanical expertise, this unique knowledge of the Alpine ecosystem and this love of nature are at the heart of the approach that has created the Exertier beauty treatments. Julie was joined by Jean-Louis Barnay, a biotechnology research specialist and former Director of Technological Development at Sanofi Pasteur, who is in charge of R&D for the Lady’s Slipper extract. As well as by Pierre Schooneman, former CEO of Avène Laboratories, and also originally from Savoie. For further information, please refer to our website.

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